Hpe Serial Number

Posted on by

The serial number is usually located on the product, either on the bottom or back of the unit as shown in the example below Note for iPaq owners: Handheld iPaq serial number is located behind the battery inside the unit.

  1. Check Hp Product Serial Number
  2. Serial Number Idm
  3. Hpe Serial Number Lookup

It is also possible to log a call online, through the HPESC (Hewlett Packard Enterprise Support Centre). In order to do this, you will need to have created an HPE passport account.

Log into the HPESC.
In the Product Support menu, go to Get help from HP, and click on Submit or manage support cases in More support options (on the right).
Click Browse your contract & warranty products
Expand the list to see each product on each support agreement (contract)
Locate the product, and click Submit a case
Enter a case title, operating system and version, and provide as many details as you can. Describe the problem and the steps you’ve taken to resolve it. You could include any of the following: Lookup

a. Problem description (error messages, log files, steps to recreate the problem)

b. Location (hardware location for on-site visits and parts delivery, alternative contact information of the person who will work with HPE to resolve the issue)

c. Configuration (any third-party options installed and if they have been eliminated as potential causes, any system options installed, regardless of whether they seem pertinent, total memory including RAM size and configuration, installed patches and service packs, revision levels (if a hardware or firmware problem), version updates, replaced parts)

d. Case history (if the same problem for the same product has been reported to HPE before, provide prior support case numbers, actions taken by HPE, any service provider or yourself since the first occurrence of the problem)

e. Changes to environment (power or temperature related problems)

Check Hp Product Serial Number

Hpe serial number lookupSerial

f. Testing information (include the exact steps to reproduce the problem if possible, and the crash analysis if it is a system crash)

Serial Number Idm

g. Troubleshooting steps taken (describe the steps taken, and the results)

Hpe Serial Number Lookup

i. What were you trying to do when you detected the problem?
ii. What were you expecting to happen?
iii. What error messages did you see?
iv. What programs, commands, or devices were involved?
v. When did you first observe the problem?
vi. What was the last time the activity worked?
vii. What has changed since then (hardware, software, configuration)?
viii. If the problem is intermittent, under what conditions did the problem occur?
ix. What do you think is the cause of the problem?